top of page

Privacy Policy

​

Enso Wellness Center (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us via phone calls, SMS/MMS text messages, emails, and website forms.

​

1. Information We Collect

A. Phone, Text, and Email Communications

When you contact us by phone, text message, or email, we may collect:

  • Your name

  • Phone number

  • Email address

  • Message content and any information you voluntarily provide

  • Date, time, and metadata associated with the communication

​

B. Website Forms

When you submit a form on our website, we may collect:

  • Contact information (name, phone number, email address)

  • Demographic details you choose to provide

  • Service-related questions, comments, or requests

​

C. Automatically Collected Information

We may automatically collect:

  • Device and browser information

  • IP address

  • Log and usage data for system integrity and security

​

2. How We Use Your Information

We use your information to:

  • Provide, manage, and improve our services

  • Respond to your questions or requests

  • Send appointment reminders, confirmations, or updates

  • Communicate via phone, text, and email based on your preferences

  • Send promotional messages only if you have opted in

  • Comply with legal or regulatory obligations

​

3. Text and Email Messaging Consent & Opt-In Requirements

By providing your mobile number or email address and opting into communications, you consent to receive SMS/MMS text messages and email messages from Enso Wellness Center.

For Text Messages:

  • Message frequency: Varies based on service needs

  • Message and data rates: May apply

  • You may opt out at any time by replying “STOP”

  • For assistance, reply “HELP”

For Emails:

  • You may unsubscribe at any time using the “Unsubscribe” link in email communications

  • Unsubscribing will remove you from promotional emails but may not remove necessary service-related notifications

You must be 18 years or older to opt into electronic messaging.

​

4. Data Protection

We maintain administrative and technical safeguards to protect your information, such as:

  • Secure storage systems

  • Encryption where appropriate

  • Access controls

  • Staff training on privacy and security

However, no system can guarantee absolute security, and electronic transmissions may carry risk. Avoid sending highly sensitive information via text or email.

​

5. Third-Party Sharing

We do not sell personal information.
We may share information with:

  • Secure service providers that handle texting, calling, emailing, scheduling, or website operations

  • Technology vendors that assist in communication delivery

  • Legal authorities if disclosure is required by law

  • All partners are required to maintain strict confidentiality.

​

6. Your Rights

You may request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of your information (unless retention is legally required)

Submit requests to 847-851-0811 or info@ensowellnesscenters.com.

​

7. Policy Updates

We may modify this Privacy Policy at any time. Policy changes will be posted on our website with an updated Effective Date.

​

Terms of Use

​

1. Acceptance of Terms

By using our phone, text, email, and website form services, you agree to these Terms of Use.

​

2. Appropriate Use

You agree not to:

  • Send unlawful, harmful, or inappropriate content

  • Use our communication channels to harass, threaten, or impersonate others

  • Interfere with or misuse our phone, text, email, or form systems

We may restrict access if these rules are violated.

​

3. Communications & Security Disclaimer

  • Phone calls, text messages, and emails may be recorded, logged, or monitored for quality assurance, security, or compliance.

  • Electronic communications (emails, texts, forms) are not guaranteed to be fully secure.

  • Do not transmit highly sensitive or confidential information unless you understand and accept the risks.

  • ​

4. Limitation of Liability

Enso Wellness Center is not responsible for:

  • Unauthorized access to communications outside of our reasonable control

  • Carrier or provider charges for texts, calls, or emails

  • Any indirect, incidental, or consequential damages related to communication services

  • ​

5. Termination

We may suspend or terminate communication access if:

  • Terms are violated

  • Usage is unlawful, unsafe, or disruptive

  • Required by carriers, regulators, or legal authorities

​

6. Governing Law

These Terms are governed by the laws of the State of Illinois.

​

bottom of page